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Full policy

AT Safety Training ("AT Safety", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, register for training, contact us, or use our services.

1. Scope and Consent

This Policy applies to personal information collected through our website, online registration, email, phone, and in-person administrative processes related to our training services. By using our website or providing personal information to us, you agree to the practices described in this Policy. If you have questions or concerns about this Policy, please contact us before using our services or submitting personal information.

By registering for a course, you acknowledge that AT Safety may share the participant information required with the applicable training provider/accrediting body for certification and verification purposes and may share certificates/completion information with a Training Sponsor (payer) as described in this Policy.

This Policy is intended to apply across Canada. Depending on your location, additional provincial privacy requirements may apply.

2. What Information We Collect

A. Information You Provide to Us

We may collect personal information you provide, such as:

• Name, email address, phone number, mailing address
• Company name, role, and employer details (if provided)
• Course registration details (course type, dates, attendance status)
• Information you submit through our website checkout/registration forms, contact forms, email, phone, or in-person registration

B. Identity Verification (Viewing ID)

For some courses or administrative requirements (including wellness testing where applicable), we may ask you to show government-issued identification to confirm identity and ensure accurate spelling of your name and correct date of birth.

• We do not collect or record the ID number.
• We may record your name and date of birth as provided/confirmed for registration and certification purposes.

C. Information Collected Automatically (Website Data)

When you use our website, we (and our service providers) may collect information automatically, such as:

• IP address, device identifiers, browser type, operating system
• Pages viewed, links clicked, time spent, referring/exit pages
• General location inferred from IP address

D. Photos, Audio, and Video (Media Capture) and Video Surveillance

We may collect photos, audio recordings, or video recordings of participants during training or at our facilities (for example, group photos, class activity images, or short video clips). This media may be used for legitimate business purposes such as marketing, promotions, internal training, and documentation, including use on our website, social media channels, posters, brochures, and other marketing or informational materials.

If you do not want to be photographed or recorded, please tell our staff before training begins or contact us in advance (see Section 16). We will take reasonable steps to accommodate your request, but we cannot guarantee you will not be captured incidentally in group or background footage.

Individuals do not receive royalties, payment, or other compensation for the use of photos/audio/video captured by us. If we plan to feature content on social media, we may ask whether you would like to be tagged. Tagging is optional and will only be done if you provide your handle and confirm you want to be tagged.

We also use video surveillance (CCTV) at our training locations for safety, security, and incident prevention/response. CCTV may capture images of individuals in and around our facilities. CCTV is not used in private areas where individuals would have a reasonable expectation of privacy (for example, washrooms).

3. Cookies, Analytics, and Advertising Technologies

We use cookies and similar technologies (for example, pixels/tags) to help our website function, understand how it is used, and measure marketing effectiveness.

Tools we may use include:

• Google Analytics (site usage analytics)
• Google Ads conversion tracking (measuring conversions and ad performance)
• Meta Pixel (measuring conversions/ad performance and improving ad relevance)
• LinkedIn Insight Tag (measuring conversions/ad performance and improving ad relevance)

These tools may collect information about your device and interactions with our website and may use cookies or similar identifiers.

Managing Cookies and Consent

We use essential cookies that are required for the website to function. For non-essential cookies and similar technologies (including analytics and advertising/measurement tools), we seek consent where required and may provide cookie preference controls (where enabled). You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.

Consent before non-essential cookies (where required): Where required, we may present a cookie banner or preference tool to obtain consent for non-essential cookies (including advertising and measurement tags) before they are set.

4. How We Use Personal Information

We use personal information to:

• Process registrations and deliver training services
• Communicate with you (confirmations, reminders, schedule updates, customer support)
• Maintain training history records for administrative and compliance purposes
• Improve our website and services (analytics and troubleshooting)
• Send marketing communications where permitted by law and based on your preferences/consent
• Provide your registration and required participant details to applicable training providers/accrediting bodies to issue, validate, and maintain your certification

Certification delivery and verification: issue and deliver course certifications and respond to verification requests.

Training Sponsor (payer) delivery: where a course is purchased or paid for by an employer or other organization (a "Training Sponsor"), we may provide the Training Sponsor with a copy of the participant's certificate and completion status for record-keeping and compliance purposes. The Training Sponsor is responsible for storing the certificate in their systems.

Participant-paid courses: where the participant pays for the course directly, we provide the certificate to the participant. We do not provide the participant's certificate or completion information to an employer or other third party unless the participant provides consent or we are required by law.

Capture and use photos/audio/video recordings (where permitted by law) for marketing and promotional purposes and operational purposes (for example, internal training and documentation), including use on our website, social media, posters, brochures, and other marketing or informational materials.

Wellness / occupational testing disclaimer: Where we provide occupational testing or wellness-related services (for example, drug and alcohol testing or respiratory fit testing), information is collected and used for occupational, training, or compliance purposes only and not for medical diagnosis or treatment (see our Terms & Conditions).

5. Payments

Online payments are processed through Payfirma. Payment card information is handled through the payment processor's systems. We typically receive limited information necessary to confirm payment (for example: payment confirmation, amount, date, and basic payer details as provided).

6. When We Disclose Personal Information

We may disclose personal information:

To Training Sponsors (payer): If an employer or other organization pays for a participant's course, we may disclose the participant's certification/completion information (including a copy of the certificate) to that Training Sponsor for compliance and record-keeping purposes. If the participant paid directly, we do not disclose certification/completion information to an employer or third party without the participant's consent, unless required by law.

To applicable training providers/accrediting bodies: We may disclose participant information required to issue, validate, renew, or verify certifications (for example, participant name, date of birth, course details, and outcome), including course accrediting bodies or training partners that issue certifications.

We may require written consent or reasonable verification before disclosing certificates or completion information to any third party.

If a participant paid for the course, we may require the participant's written authorization before releasing a certificate or completion information to an employer or other third party.

• To service providers who support our operations (for example: website hosting, WordPress tools/plugins, email services, analytics providers, advertising platforms, and payment processing) under contractual safeguards.
• For legal, safety, and compliance reasons (to meet legal obligations, respond to lawful requests, protect rights/safety).
• In a business transaction (such as a merger, financing, or sale), subject to appropriate protections.

7. Where We Store and Process Information

We may store or process personal information in Canada and, depending on the service providers we use, in other jurisdictions.

When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction. When personal information is processed outside Canada, it may be subject to access by foreign courts, law enforcement, or national security authorities under the laws of that jurisdiction.

8. Minors and Parental/Guardian Consent

Some of our training programs may include participants who are minors (for example, certain first aid and safety courses). In those cases:

• We collect the minor's information only as needed for registration and certification.
• A parent/guardian provides consent, and we may collect parent/guardian contact information.
• Where a participant is a minor, we require confirmation of parent/guardian consent (for example, through a registration acknowledgement, signed form, or email confirmation), depending on the course and registration method.
• We treat all personal information relating to minors as sensitive information and apply enhanced security and consent protocols accordingly.
• We do not use behavioural advertising to target children, and we take steps to avoid interest-based advertising practices aimed at minors.
• If we intend to use a minor's identifiable image, audio, or video for marketing or promotional purposes, we require parent/guardian consent (for example, a signed media release form).

9. Retention

We retain personal information only as long as necessary for the purposes described in this Policy and to meet legal, regulatory, safety, and operational requirements.

Core registration and certification records: Certain core registration and certification records (such as participant name, course completed, certification date, and accrediting body) may be retained for as long as necessary to support long-term verification, regulatory compliance, and safety-related recordkeeping obligations.

Documents stored in shared drive (3 years): Supporting documents (for example, certificates provided to us, course-related uploads, and administrative records) may be stored in an online shared drive for 3 years, after which they are securely destroyed.

Hard copies (3 years): Where we maintain hard-copy records, hard copies are retained for 3 years and then securely destroyed.

Other information: Information that is not required for the purposes above is securely deleted or anonymized when no longer needed.

We aim to limit retained information to what is reasonably required for these purposes. We periodically review retained records and delete or anonymize information that is no longer required.

10. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Privacy Breaches

If a breach of security safeguards occurs, we will take steps to reduce risk. If a reasonable person would consider the breach to pose a real risk of significant harm, we will notify the appropriate privacy regulator(s) as required, and we will notify affected individuals as required or as directed. We maintain records of security safeguard breaches as required by applicable law.

12. Access, Correction, Deletion Requests, Copies, and Withdrawal of Consent

You may request access to your personal information and request corrections, subject to legal exceptions. We may need to verify identity before fulfilling a request.

You may also request that we delete or anonymize certain personal information. We will consider and action such requests where appropriate, unless we are required or permitted to retain the information for legal, regulatory, safety, or record-keeping purposes.

You may request a copy of certain personal information we hold about you in a commonly used format, where feasible. Examples may include PDF or CSV, depending on the information requested.

Withdrawal of consent: You may withdraw or change your consent, subject to legal or contractual restrictions. If you do so, we will inform you of the likely consequences (for example, we may not be able to process a registration or issue/verify certification in certain cases).

13. Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in the message. We will action unsubscribe requests within 10 business days, and our unsubscribe mechanism remains available for at least 60 days after an email is sent.

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on our website and update the effective date. If changes are material, we may provide additional notice on our website.

15. Artificial Intelligence (AI)

AT Safety Training may use Artificial Intelligence ("AI") tools to support certain business and administrative functions, such as drafting content, summarizing information, improving communications, or assisting with operational efficiency.

A. No High-Impact Automated Decisions

We do not use AI to make fully automated decisions that could significantly affect an individual (for example, eligibility decisions or certification decisions) without meaningful human involvement. Where AI is used to assist, a staff member reviews the output before it is relied upon.

We will provide notice where AI is used in customer-facing interactions or materially influences an outcome, and we maintain human oversight for decisions related to eligibility, certification, and compliance.

B. What Information May Be Used with AI Tools

If we use AI tools, we take steps to avoid entering sensitive information into those tools unless it is necessary and appropriate safeguards are in place. Where feasible, we use de-identified or minimized information and only the information needed to complete the task.

C. Children and Minors

We do not use AI for behavioural advertising targeted at children, and we take additional care to minimize and protect any minor's personal information when delivering programs that may include minors.

D. Service Providers and Cross-Border Processing

Some AI tools may be provided by third parties and may process information outside Canada. Where AI tools are used, we will take reasonable steps to ensure appropriate contractual and security safeguards are in place and that use is consistent with applicable privacy laws.

E. Accuracy and Limitations

AI tools can generate incorrect or incomplete outputs. We use human review and other checks to help ensure accuracy, especially for safety, operational, or compliance-related information.

F. Questions

If you have questions about how we use AI tools, you can contact us using the contact information below.

16. Disclaimers, Assumption of Risk, and Fitness to Participate

Training reduces risk but does not eliminate risk. You are responsible for applying training appropriately and following workplace and legal safety requirements.

Assumption of risk and personal responsibility: Training may involve physical activities, demonstrations, equipment use, and hands-on practice. You understand and agree that participation carries inherent risks, including the risk of injury or property damage. You are responsible for acting within your abilities and following instructor directions, safety rules, and any posted facility/site rules at all times.

Fitness to participate: You are responsible for determining whether you are fit to participate in any training activity. If you have a medical condition, injury, or limitation that could affect your participation, you must inform the instructor before training begins. You are responsible for obtaining any medical advice you require before participating.

Except as required by law, the Services are provided "as is" and "as available."

Mobile App (coming soon): If we launch a mobile app in the future, we will update this Policy to describe what information is collected through the app and how it is used.

17. Privacy Officer

AT Safety Training – Privacy Officer

Phone: 780-417-3777

Email: privacy@atsafetytraining.ca

Address: 17 Strathmoor Drive, Sherwood Park, Alberta, T8H 0C1, Canada

Effective date: February 2026

Full policy

These Terms & Conditions ("Terms") govern your access to and use of AT Safety Training's website, course registration/checkout system, and training services (collectively, the "Services"). By using the Services or registering for a course, you agree to these Terms.

1. Who We Are

AT Safety Training ("AT Safety", "we", "us", "our") provides safety training programs and related services in Canada.

2. Acceptance and Updates

By using the Services, you confirm that you have read and understood these Terms and agree to be bound by them.

We may update these Terms from time to time. Updated Terms will be posted on our website with a new effective date. Your continued use of the Services after changes take effect means you accept the updated Terms.

3. Eligibility and Minors

You must be able to enter into a legally binding agreement to register for a course.

Minors: Some programs may be available to minors. A parent/guardian must provide consent where required and may be required to complete registration on the minor's behalf.

4. Registration Accuracy and Identity Verification

You agree to provide accurate and complete information when registering, including correct legal name spelling and date of birth where required for certification.

Showing ID (identity verification): For some courses or administrative requirements (including wellness testing where applicable), we may require you to show government-issued identification to confirm identity and ensure accurate spelling of your name and correct date of birth. We do not record ID numbers unless explicitly required by law or a certifying body (and if so, we will disclose that requirement to you).

5. Payments

Course fees, taxes, and any applicable add-ons are displayed at checkout.

Online payment: Online payments are made by credit card through Payfirma (or any successor processor we adopt). We do not store full payment card details; payment processing is handled by the processor's systems.

In-person debit payment (by arrangement): In certain cases, participants may pay by debit card in person before the class starts, only if they contact our admin team in advance and space remains available in the class. A seat is not confirmed until payment has been received.

Payment required before class: If in-person debit payment has not been arranged and confirmed in advance, or if the class is nearing capacity, payment must be received before the class's start time for the participant to attend.

Company accounts: Companies with established accounts may be eligible for alternative payment methods (for example, invoicing or other arrangements) based on the account terms agreed with AT Safety.

6. Course Schedules, Seat Availability, and Confirmation

Course dates and seat availability are not guaranteed until registration is confirmed, and payment (if applicable) is received.

We may cancel or reschedule sessions due to low enrolment, instructor availability, facility constraints, safety concerns, or events outside our reasonable control (see Force Majeure). If we cancel a course, your remedies are described in Section 10.

Seats are not guaranteed and may be released if payment is not received within the required timeframe or before the class start time, unless the booking is covered under an approved company account arrangement.

7. Participation Rules, Conduct, and Safety

You agree to:

• arrive on time and participate in course activities,
• follow instructor directions and safety rules,
• comply with any facility/site rules and reasonable conduct expectations,
• treat staff and other participants respectfully.

We may refuse entry to, remove, or deny completion/certification to any participant whose conduct is unsafe, disruptive, or violates course rules.

Participant Recording Restriction

To protect privacy and training integrity, participants may not take photos, audio recordings, or video recordings during training sessions (including on-site and in-classroom delivery) unless AT Safety provides written permission in advance. If a participant records without permission, we may require deletion of the recording and may remove the participant from the course.

AT Safety Media Capture, Use, and Opt-Out (Media Release)

You grant AT Safety permission to take photos and/or video or audio recordings of you during training sessions or at our facilities and to use that content for legitimate business purposes such as marketing and promotions, including on our website, social media, posters, brochures, and other marketing or informational materials.

If you do not want to be photographed or recorded, you must notify our staff before training begins (or contact us in advance). We will take reasonable steps to accommodate your request (for example, seating placement or avoiding identifiable shots), but we cannot guarantee you will not be captured incidentally in group or background footage.

No compensation / royalties: You acknowledge and agree that you will not receive any royalties, payment, or other compensation for the capture or use of such photos/audio/video.

Tagging (optional): If we plan to feature content on social media, we may ask whether you would like to be tagged. Tagging is optional and will only be done if you provide your handle and confirm you want to be tagged.

Minors (parent/guardian consent required): Where a participant is a minor, a parent/guardian must provide written consent for any identifiable photo/audio/video capture and use of the minor for marketing or promotional purposes. If parent/guardian consent is not provided, we will not intentionally feature the minor in identifiable media.

Video Surveillance (CCTV)

AT Safety uses video surveillance (CCTV) at our training locations for safety and security. By entering our locations, you acknowledge that you may be recorded by CCTV in and around the facility. CCTV is not used in private areas where individuals would have a reasonable expectation of privacy (for example, washrooms).

Late Arrival Policy (Grace Periods)

To protect course integrity and certification standards, late arrivals may be refused entry once the grace period has passed. Grace periods are:

• Respiratory Protective Equipment: 15 minutes
• Air Purifying Respirator: 5 minutes
• Energy Safety Canada courses: 30 minutes
• All other AT Safety Training courses: 30 minutes

If you arrive after the applicable grace period, you may be unable to join the course and may be treated as a late cancellation or no-show under Section 10 (depending on whether you contacted us before the class's start time).

8. Certification and Third-Party Training Providers

Some courses result in certificates issued by third-party training providers/accrediting bodies. You acknowledge and agree that:

• certification outcomes may depend on attendance, participation, skill demonstration, testing, or other standards set by the instructor and/or the accrediting body, and
• AT Safety may share the participant information required with the applicable training provider/accrediting body to issue, validate, renew, or verify certifications, as described in our Privacy Policy.

9. Employer/Training Sponsor Payer Logic and Certificate Sharing

If a course is paid for by an employer or other organization (a "Training Sponsor"), you acknowledge that we may share your completion status and a copy of your certificate with the Training Sponsor for compliance and record-keeping.

If you paid for the course yourself, we do not share your certificate or completion status with an employer or other third party unless you provide consent or we are required by law.

We may require written authorization and reasonable verification before releasing certificates or completion information.

10. Withdrawal, Cancellation, Rebooking, No-Shows, and Refunds

10.1 How to Withdraw or Change a Booking

Students may formally withdraw from a class or request a change by contacting AT Safety Training at least one (1) full business day prior to the class's start time (Monday–Friday, excluding statutory holidays).

Withdrawals can also be submitted via email: admin@atsafetytraining.ca.

Students and companies are responsible for all courses registered until a formal withdrawal or change request is made within the applicable deadline.

All cancellations will receive a confirmation email verifying that the course has been cancelled. This confirmation email may be required to process any refund.

10.2 Changes/Cancellations at Least One Full Business Day Before Start Time

Cancellations or changes up to one (1) full business day before the course start time are permitted at no charge.

10.3 Late Cancellations (Within One Full Business Day of Course Start)

Cancellations or change requests made within one (1) full business day of the course start time are considered late cancellations.

Late cancellations are subject to a $75 rebooking fee if the student wishes to rebook.

Rebooking is subject to seat availability and any course-specific requirements.

10.4 No-Shows

A No-show means there was no prior contact before the class's start time, and the participant fails to attend.

Non-attendance does not constitute a formal withdrawal and will result in a 100% loss of payment.

No-shows are 100% chargeable, with no refund and no free rebooking.

Any rebooking after a No-show is subject to a $75 rebooking fee.

10.5 Unsuccessful Completion

Students who attend but are unsuccessful in passing a course are not eligible for a refund. We may allow a course redo at a reduced cost depending on the course, or at the original course price.

10.6 Exceptions (5 Business Day Deadline Courses)

For the following courses, the cancellation/refund deadline is fixed at 5 business days prior to the class start:

• Advanced First Aid
• Advanced First Aid Recertification
• Red Cross Instructor Course

If a cancellation for any of the courses above is not made within 5 business days, the full course fee is non-refundable.

10.7 Refunds and Payer

Where a refund is issued, it will be issued to the original payer (for example, the Training Sponsor if the Training Sponsor paid, or the company account holder if booked under an account), unless otherwise required by law or agreed in writing. Refunds are returned to the original payment method where possible and may take time to appear depending on your financial institution.

11. Use of Course Materials and Intellectual Property

All course materials, handouts, manuals, slide decks, exercises, tests, templates, and content provided by AT Safety are owned by AT Safety or its licensors and are protected by intellectual property laws.

You may use materials for your personal training purposes only. You may not copy, reproduce, distribute, sell, license, publish, post online, or create derivative works from course materials without our written permission.

No competitive use: You may not use AT Safety materials (in whole or in part) to develop, offer, market, or deliver competing training programs, or to replicate AT Safety course content, structure, assessments, or instructional materials.

12. Website Use and Acceptable Use

The Services may be delivered via our website and systems (including WordPress and related plugins/tools). You agree not to:

• attempt unauthorized access to systems or accounts,
• disrupt or interfere with the Services,
• upload malicious code,
• scrape or harvest data without permission.

13. Privacy, Retention, and Cross-Border Processing

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge that our Privacy Policy forms part of your relationship with us.

Retention: We retain personal information only as long as necessary for the purposes described in our Privacy Policy and to meet legal, regulatory, safety, and operational requirements.

Cross-border processing: We may store or process personal information in Canada and, depending on the service providers we use, in other jurisdictions. When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction. When personal information is processed outside Canada, it may be subject to access by foreign courts, law enforcement, or national security authorities under the laws of that jurisdiction.

14. Communications (Email/SMS)

We may send you transactional communications related to your registration (confirmations, reminders, schedule changes, receipts). When we send marketing communications, you can unsubscribe at any time.

15. Disclaimers, Assumption of Risk, and Fitness to Participate

Training reduces risk but does not eliminate risk. You are responsible for applying training appropriately and following workplace and legal safety requirements.

Assumption of risk and personal responsibility: Training may involve physical activities, demonstrations, equipment use, and hands-on practice. You understand that participation carries inherent risks, including the risk of injury or property damage. You are responsible for acting within your abilities and following instructor directions, safety rules, and any posted facility/site rules at all times.

Fitness to participate: You are responsible for determining whether you are fit to participate in any training activity. If you have a medical condition, injury, or limitation that could affect your participation, you must inform the instructor before training begins. You are responsible for obtaining any medical advice you require before participating.

Except as required by law, the Services are provided "as is" and "as available."

15A. Wellness Services and Medical Disclaimer

Some Services may include occupational testing and wellness-related services (for example, drug and alcohol testing, respiratory fit testing, or other workplace compliance testing).

Unless explicitly stated in writing, AT Safety does not provide medical diagnosis, treatment, or medical advice. Wellness services are provided for occupational, training, or compliance purposes only and are not a substitute for care from a qualified healthcare professional. If you have health concerns, you should consult a healthcare provider.

16. Limitation of Liability

To the fullest extent permitted by applicable law, AT Safety Training, its directors, officers, employees, contractors, instructors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to the Services, including but not limited to loss of income, loss of business opportunity, business interruption, reputational harm, or loss of data, even if advised of the possibility of such damages.

Except where prohibited by law, AT Safety's total aggregate liability arising out of or relating to the Services shall not exceed the total amount paid by the participant (or Training Sponsor, if applicable) for the specific course or service giving rise to the claim.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is not permitted by law, including liability for gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable legislation.

17. Indemnity

You agree to indemnify and hold harmless AT Safety and its staff from claims, losses, liabilities, and expenses arising from your misuse of the Services, violation of these Terms, or unlawful conduct.

18. Force Majeure

AT Safety is not responsible for delays or failure to perform caused by events beyond our reasonable control (including severe weather, emergencies, power/internet outages, facility closures, public health events, or instructor illness). In these cases, we will make reasonable efforts to reschedule or provide alternatives.

19. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

20. Contact

AT Safety Training – Terms Contact / Privacy Officer

Phone: 780-417-3777

Email: admin@atsafetytraining.ca (booking/cancellation) / privacy@atsafetytraining.ca (privacy)

Address: 17 Strathmoor Drive, Sherwood Park, Alberta, T8H 0C1, Canada

Effective date: February 2026